Refund Policies

Refund Policy – HELLO HELLO LTD

Effective Date: [Insert Date]

At HELLO HELLO LTD, we strive to provide high-quality digital marketing and software solutions tailored to meet your business needs. We value customer satisfaction and have established the following refund policy to ensure transparency and fairness in all transactions.

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1. General Refund Policy

Since our products and services are digital in nature, all sales are considered final. However, we recognize that certain circumstances may warrant a refund. Below are the conditions under which refunds may be granted:

2. Eligibility for Refunds

A. Digital Marketing Services

Refunds for digital marketing services (SEO, PPC, social media marketing, content creation, etc.) are assessed on a case-by-case basis and may be considered under the following conditions:

• If services have not yet commenced.

• If a project is canceled by HELLO HELLO LTD before work begins.

• If there is a failure to deliver the agreed-upon scope of work within the specified timeframe (unless delays are due to client-side issues or external factors beyond our control).

• If there is a significant deviation from the agreed deliverables, and attempts to resolve the issue have been unsuccessful.

Non-Refundable: Payments made for already executed services, ad budgets paid to third-party platforms (Google, Meta, etc.), or services where results depend on external factors are non-refundable.

B. Software Products & Subscriptions

• One-Time Software Purchases: Refunds are only available within 7 days of purchase if:

• The software is proven to be defective and the issue remains unresolved after multiple support attempts.

• The product does not match the description or advertised features.

• Subscription-Based Software Services:

• Customers may cancel their subscriptions at any time, but refunds are not provided for unused periods of an active subscription.

• If a billing error occurs on our end, a refund or adjustment will be issued.

C. Custom Software Development

• Refunds for custom software development projects are only possible if:

• The project has not yet started.

• A milestone payment was made, but work on that milestone has not begun.

• No refunds will be provided for completed work or delivered source code.

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3. How to Request a Refund

To request a refund, customers must:

1. Contact our support team at support@hellohelloltd.com with the subject line “Refund Request – [Your Order/Invoice Number]”.

2. Provide a clear reason for the refund request, along with any supporting documentation.

3. Allow 7-10 business days for our team to review the request and provide a response.

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4. Chargebacks & Disputes

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute. If a chargeback is filed without prior communication, HELLO HELLO LTD reserves the right to dispute the claim and take necessary legal actions.

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5. Modifications to This Policy

HELLO HELLO LTD reserves the right to modify this refund policy at any time. Any updates will be posted on our website, and customers are encouraged to review the policy periodically.

For further inquiries, please reach out to our customer support team at support@hellohelloltd.com

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Would you like any additional terms, such as service-level agreements (SLAs) or specific clauses for enterprise clients?